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+# Troubleshooting: Devices Show Offline When They Are Online
+
+In some network setups, certain devices may intermittently appear as **offline** in NetAlertX, even though they are connected and responsive. This issue is often more noticeable with devices that have **higher IP addresses** within the subnet.
+
+> [!NOTE]
+>
+> Network presence graph showing increased drop outs before enabling additional `ICMP` scans and continuous online presence after following this guide. This graph shows a sudden spike in drop outs probably caused by a device software update.
+> ![before after presence](./img/FIX_OFFLINE_DETECTION/presence_graph_before_after.png)
+
+## Symptoms
+
+* Devices sporadically show as offline in the presence timeline.
+* This behavior often affects devices with higher IPs (e.g., `192.168.1.240+`).
+* Presence data appears inconsistent or unreliable despite the device being online.
+
+## Cause
+
+This issue is typically related to scanning limitations:
+
+* **ARP scan timeouts** may prevent full subnet coverage.
+* **Sole reliance on ARP** can result in missed detections:
+
+  * Some devices (like iPhones) suppress or reject frequent ARP requests.
+  * ARP responses may be blocked or delayed due to power-saving features or OS behavior.
+
+* **Scanning frequency conflicts**, where devices ignore repeated scans within a short period.
+
+## Recommended Fixes
+
+To improve presence accuracy and reduce false offline states:
+
+### ✅ Increase ARP Scan Timeout
+
+Extend the ARP scanner timeout to ensure full subnet coverage:
+
+```env
+ARPSCAN_RUN_TIMEOUT=360
+```
+
+> Adjust based on your network size and device count.
+
+### ✅ Add ICMP (Ping) Scanning
+
+Enable the `ICMP` scan plugin to complement ARP detection. ICMP is often more reliable for detecting active hosts, especially when ARP fails. 
+
+### ✅ Use Multiple Detection Methods
+
+A combined approach greatly improves detection robustness:
+
+* `ARPSCAN` (default)
+* `ICMP` (ping)
+* `NMAPDEV` (nmamp)
+
+This hybrid strategy increases reliability, especially for down detection and alerting. See [other plugins](./PLUGINS.md) that might be compatible with your setup. See benefits and drawbacks of individual scan methods in their respective docs. 
+
+## Results
+
+After increasing the ARP timeout and adding ICMP scanning (on select IP ranges), users typically report:
+
+* More consistent presence graphs
+* Fewer false offline events
+* Better coverage across all IP ranges
+
+## Summary
+
+| Setting               | Recommendation                                |
+| --------------------- | --------------------------------------------- |
+| `ARPSCAN_RUN_TIMEOUT` | Increase to ensure scans reach all IPs        |
+| `ICMP` Scan           | Enable to detect devices ARP might miss       |
+| Multi-method Scanning | Use a mix of ARP, ICMP, and NMAP-based methods |
+
+---
+
+**Tip:** Each environment is unique. Consider fine-tuning scan settings based on your network size, device behavior, and desired detection accuracy.
+
+Let us know in the [NetAlertX Discussions](https://github.com/jokob-sk/NetAlertX/discussions) if you have further feedback or edge cases.
+
+See also [Remote Networks](./REMOTE_NETWORKS.md) for more advanced setups. 
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diff --git a/mkdocs.yml b/mkdocs.yml
index d1b4bc02..df56c03b 100755
--- a/mkdocs.yml
+++ b/mkdocs.yml
@@ -46,8 +46,8 @@ nav:
         - Docker Swarm: DOCKER_SWARM.md
       - Help:
         - Common issues: COMMON_ISSUES.md
-        - Random MAC: RANDOM_MAC.md       
-      
+        - Random MAC: RANDOM_MAC.md
+        - Incorrect Offline Detection: FIX_OFFLINE_DETECTION.md
   - Device guides:
       - Editing Devices:
         - Management: DEVICE_MANAGEMENT.md