diff --git a/changelog/unreleased/enhancement-error-by-claim.md b/changelog/unreleased/enhancement-error-by-claim.md
new file mode 100644
index 0000000000..815da1e0ea
--- /dev/null
+++ b/changelog/unreleased/enhancement-error-by-claim.md
@@ -0,0 +1,7 @@
+Enhancement: Improve error log for "could not get user by claim" error
+
+We've improved the error log for "could not get user by claim" error where
+previously only the "nil" error has been logged. Now we're logging the
+message from the transport.
+
+https://github.com/owncloud/ocis/pull/4227
diff --git a/services/proxy/pkg/user/backend/cs3.go b/services/proxy/pkg/user/backend/cs3.go
index cad1139a2d..d6efa2e7db 100644
--- a/services/proxy/pkg/user/backend/cs3.go
+++ b/services/proxy/pkg/user/backend/cs3.go
@@ -65,7 +65,7 @@ func (c *cs3backend) GetUserByClaims(ctx context.Context, claim, value string, w
 		if res.Status.Code == rpcv1beta1.Code_CODE_NOT_FOUND {
 			return nil, "", ErrAccountNotFound
 		}
-		return nil, "", fmt.Errorf("could not get user by claim %v with value %v : %w ", claim, value, err)
+		return nil, "", fmt.Errorf("could not get user by claim %v with value %v : %s ", claim, value, res.Status.Message)
 	}
 
 	user := res.User