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#1835 - add log file guidance to FAQ

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rmcrackan
2026-05-22 15:00:34 -04:00
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.github/ISSUE_TEMPLATE/config.yml vendored Normal file
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blank_issues_enabled: false

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docs/frequently-asked-questions.md
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## Where Can I Get Help For My Specific Problem?
You can open an issue here for bug reports, feature requests, or specialized help.
You can open an issue here for bug reports, feature requests, or specialized help. For bug reports, attach your log file (see [Where Can I Find the Log File?](#where-can-i-find-the-log-file) below). Reports with limited information or no log may get limited or delayed help.
## Where Can I Find the Log File?
Libation keeps its log files in your Libation files folder. When reporting a bug, attach the Libation log file from that folder. If the folder contains **LibationCrash.log**, attach that too.
**Default log folder locations**
| Platform | Folder |
| - | - |
| Windows | `%userprofile%\Libation` |
| macOS | `~/Library/Application Support/Libation` |
| Linux | `~/.local/share/Libation` |
**macOS:** If that folder does not exist because Libation never starts, try launching from Terminal and note whether it works: `/Applications/Libation.app/Contents/MacOS/Libation` (see [Troubleshooting for macOS](/docs/advanced/troubleshoot#app-wont-start)).
Alternatively, open the log folder from within Libation: open **Settings**, and on the first tab click **Open log folder**.
## What's the Difference Between 'Classic' and 'Chardonnay'?