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58 lines
4.3 KiB
Markdown
58 lines
4.3 KiB
Markdown
# Frequently Asked Questions
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## Where Can I Get Help For My Specific Problem?
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You can open an issue here for bug reports, feature requests, or specialized help.
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## What's the Difference Between 'Classic' and 'Chardonnay'?
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First and most importantly: Classic and Chardonnay have the exact same features.
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- **Classic** is Windows only. Its older 'grey boxes' look has a compact design which allows for more information on the screen. Notably, Classic was written using an older, more mature technology which has built-in support for screenreaders.
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- **Chardonnay** is available for Windows, Mac, and Linux. Its modern design has a more open look and feel.
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## Now That I've Downloaded My Books, How Can I Listen to Them?
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You can use any app which plays m4b files (or mp3 files if you used that setting). Here are just a few ideas. Disclaimer: I have no affiliation with any of these companies:
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- iOS: [BookPlayer](https://apps.apple.com/us/app/bookplayer/id1138219998)
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- iOS: [Bound](https://apps.apple.com/us/app/bound-audiobook-player/id1041727137)
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- Android: [Smart AudioBook Player](https://play.google.com/store/apps/details?id=ak.alizandro.smartaudiobookplayer&hl=en_US&gl=US)
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- Android: [Listen](https://play.google.com/store/apps/details?id=ru.litres.android.audio&hl=en_US&gl=US)
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- Desktop: [VLC](https://www.videolan.org/)
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- Windows Desktop: [Audibly](https://github.com/rstewa/Audibly) -- a desktop player build specifically for audiobooks
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Self-hosting online:
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- [audiobookshelf](https://www.audiobookshelf.org). On [reddit](https://www.reddit.com/r/audiobookshelf/)
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- [plex](https://www.plex.tv/). Listen with [Prologue](https://prologue.audio/) (iOS)
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## I'm Having Trouble Playing My Non-Spatial Audiobook, How Can I Fix This?
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If you enabled the [Request xHE-AAC Codec](./features/audio-file-formats.md#request-xhe-aac-codec) option in settings, then the audiobook is being downloaded in the [xHE-AAC codec](./features/audio-file-formats.md#xhe-aac) which isn't widely supported. You have two options:
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1. Use a media player which supports the xHE-AAC codec. [See an incomplete list of media players which support xHE-AAC](./features/audio-file-formats.md#supported-media-players).
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2. Disable the [Request xHE-AAC Codec](./features/audio-file-formats.md#request-xhe-aac-codec) option in settings and re-download the audiobook. This will cause Libation to download audiobooks in the [AAC-LC codec](./features/audio-file-formats.md#aac-lc), which enjoys near-universal media player support.
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## I'm Having Trouble Playing My Book with 4D, Spatial Audio, or Dolby Atmos, How Can I Fix This?
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Spatial audiobooks are delivered in two formats: [E-AC-3](./features/audio-file-formats.md#e-ac-3) and [AC-4](./features/audio-file-formats.md#ac-4). [See an incomplete list of media players which support those codecs](./features/audio-file-formats.md#supported-media-players).
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## I'm Having Trouble Logging Into My Brazil Account
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For reasons known only to Jeff Bezos and God, amazon and audible brazil handle logins slightly differently. The external browser login option is not possible for Brazil. [See this ticket for more details.](https://github.com/rmcrackan/Libation/issues/1103)
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## Snap refreshed and Libation crashes on the database - what should I check?
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Snap keeps per-version folders under `~/snap/libation/<revision>/`. After an update, `appsettings.json` in the **new** folder may still list `"LibationFiles"` with an **old** revision path. Libation then opens the wrong directory and you can see errors about SQLite or migrations even when permissions look fine.
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Open `appsettings.json` next to your running install (often under `~/snap/libation/current/...`), set `LibationFiles` to the Libation data path **inside that same revision**, save, and launch again. Details: [Linux install - Snap](/docs/installation/linux#snap), [Troubleshooting - Snap](/docs/advanced/troubleshoot#linux-snap-and-sqlite-write-failures), and [issue #1776](https://github.com/rmcrackan/Libation/issues/1776).
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## How Do I Use Libation With a South Africa Account?
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Like many countries, amazon gives South Africa it's own amazon site. [Unlike many other regions](https://www.audible.com/ep/country-selector) there is not South Africa specific audible site. Use `US` for your region -- ie: audible.com.
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> [!NOTE]
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> (Not exactly a _frequently_ asked question but it's come up more than once)
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